Privacy Policy

This privacy policy explains how Woltway Tesla car rental SH.P.K. ("Woltway", "we") collects, uses, retains and protects customers’ personal data. The policy applies to every booking and vehicle rental made through our website.

Woltway acts as the data controller in compliance with the Law on Personal Data Protection in force in Kosovo and the EU GDPR.

We collect data you provide directly during booking and data collected automatically from website usage:

• Identity data: name, surname, personal number, date of birth.
• Contact data: phone number, email.
• Driving licence data: number, expiry date, photos of the front and back of the licence.
• Booking data: vehicle model, rental dates, pick-up and return location, additional notes.
• Payment data: payment method and payment status (we do not store the full card number).
• Technical data: IP address, browser type, pages visited, through cookies and analytics services.

We process your data for the following purposes:

• Carrying out the vehicle booking and rental (contract performance).
• Verifying identity and driving licence for security and legal reasons.
• Communicating with you about the booking, confirmation, delivery and return of the vehicle.
• Payment and financial processing, including refunds.
• Vehicle insurance and cooperation with insurance partners.
• Improving the service and analysing website usage (on an anonymised basis).
• Fulfilling legal obligations (record-keeping, fines, legal matters).

Processing is based on:

• Performance of the rental contract (when you make a booking).
• Fulfilling legal obligations (verification, insurance, records).
• Our legitimate interest in operating and securing the service.
• Your consent for marketing communication (where given), which you can withdraw at any time.

We may share your data with:

• Vehicle insurance partners, for policy and claims purposes.
• Payment gateways, for processing transactions (under their rules).
• Public authorities, when required by law or court order.
• Analytics and hosting services, for the operation of the website.

We never sell your data to third parties for marketing purposes.

Data is kept for as long as needed for the booking and rental purpose, and afterwards for the legally required period (including insurance records and legal matters). After that period, data is deleted or anonymised.

• Right to access your data.
• Right to rectify inaccurate data.
• Right to erasure ("right to be forgotten").
• Right to restrict processing.
• Right to data portability.
• Right to object to processing.
• Right to withdraw consent at any time.

For any request, contact us on WhatsApp: +383 48 507 157. We respond within 30 days.

Our site uses HTTPS/SSL to protect data during transmission. Access to data is restricted to authorised staff. However, no system is 100% secure; we recommend you do not share sensitive data over unsecured channels.

The site uses cookies for basic functionality, analytics and, with consent, marketing. You can disable cookies in your browser, but some features may not work.

This policy may be updated from time to time. The last update date is shown at the bottom of the page. Changes apply to new bookings.

Data protection officer: Woltway Tesla car rental SH.P.K..

Phone/WhatsApp: +383 48 507 157

Address: Naim Beka 187, Ferizaj